Return Policy

We want you to feel confident when shopping with us. If a product does not meet your expectations, you may request a return or exchange under the following conditions:

1. Eligibility

  • Products can be returned or exchanged within 7 days of delivery.

  • The item must be unused, undamaged, and in its original packaging.

  • Grooming tools cannot be returned if used due to hygiene reasons.

2. Wrong or Damaged Item

If you receive the wrong product or a damaged item, please contact us within 24 hours of receiving your order.
We will arrange a replacement or refund at no extra cost.

3. Return Process

  • Contact our support team with your order number and issue.

  • Our team will guide you through the return or exchange steps.

  • Products sent back without prior approval will not be accepted.

4. Refunds

  • Refunds are issued once the returned item is inspected.

  • Refunds will be processed through the original payment method or as store credit, depending on your preference.

5. Non-Returnable Items

  • Used grooming tools

  • Products damaged due to misuse

  • Items bought on clearance or special sale (if mentioned “non-returnable”)

Our Commitment

We aim to provide you with high-quality pet products and a smooth, worry-free shopping experience. If you ever face an issue, our support team is always ready to help.

If you want, I can adjust this for:

  • 14-day policy

  • free returns

  • exchange-only policy

  • WhatsApp-based support

Just tell me.


You said:
Shipping policy

ChatGPT said:

Here is a clean and professional Shipping Policy for your pet store website (without emojis):

Shipping Policy

We aim to deliver your orders quickly and safely. Please read our shipping policy to understand how your order will be processed and delivered.

1. Order Processing

  • All orders are processed within 24–48 hours after confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.

2. Delivery Time

  • Standard delivery time is 3–7 working days depending on your location.

  • Remote areas may take slightly longer.

3. Shipping Charges

  • Shipping charges are calculated at checkout based on your location and order weight.

  • Free shipping may be offered during special promotions.

4. Order Tracking

  • Once your order is shipped, you will receive a tracking number through WhatsApp, SMS, or email.

  • You can track your order until it reaches your doorstep.

5. Incorrect Address

  • Please make sure your delivery address is accurate.

  • Orders returned due to an incorrect or incomplete address may require additional charges for re-shipping.

6. Delays

  • Unexpected delays may occur due to weather, courier issues, or public holidays.

  • We appreciate your patience in such cases.

7. International Shipping

  • Currently, we ship only within Pakistan.

  • International shipping may be added in the future.

Our Commitment

We try our best to deliver your orders on time and ensure they reach you safely. If you have any questions about your shipment, feel free to contact our support team.

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